Is een model op voorraad?
We buy on order from our American supplier. For that reason, the delivery time is usually one to 1½ weeks.
When an item is present in our own showroom stock in the size you selected, there will most likely be a stock-indication shown in between the product price and description;
"Showroom Stock: ... ";
that shows our current stock.
It will look something like this:
If an item is in stock in our own showroom, we will ship it within a few days.
If an item is available at the supplier, but not present in our own showroom you will find a stock-indication saying "in stock at supplier" and it will look like this:
If an item is not in stock and also not available from the supplier, this will be indicated (in most cases) by the fact that the item cannot be ordered/cannot be placed in your shopping cart when you select the desired size and you will see this indication:
Occasionally it is possible that we are not yet aware of a sold-out size*.
If you can add an item to your shopping cart, this means that the item is most likely available* from the supplier (with the exception of sale models, which may have already been sold out).
The delivery time is then approximately one to 1½ weeks.
Pre-orders and Back-orders:
Sometimes models or sizes are temporarily sold out but available again within a short period of time, you can still order them (in advance); we call this a Backorder.
The same applies to Pre-orders; only here are new styles that have not been released before. If these are expected by the supplier within a short period of time, you can already place a pre-order.
If a certain size can be ordered as a backorder, the "add to cart" button will be replaced by a black "Backorder" button.
That button looks like this:
In the description of the product it is then indicated that it concerns a Back-order for the sizes mentioned. The description also states the expected date that they will be available again, but keep in mind that this can always shift a bit.
Pre-orders are about the same as above; only here are new styles that have not been released before. The expected delivery date is stated in the title and you can therefore place your order in advance. A pre order product page will look like this:
Please note: the delivery time, in both cases, is therefore longer than 1 to 1½ weeks.
The delivery time depends on when the models or sizes are actually available (again) and on the shipment from our supplier from the USA to the Netherlands.
The delivery time will be approximately one and a half to two weeks, starting from the expected date that they are available again. Keep that in mind!
We will of course keep you informed in case of any delay.
If you would like to know before placing your order whether an item is in stock or what the delivery time is, please contact us: firstname.lastname@example.org
* it can sometimes happen that a model turns out not to be available when we purchase it for you; we are ultimately also dependent on our supplier and whether the current stock indication is correct. In this case we will always look for a suitable solution in consultation with you; we can possibly help you choose a different model or colour, take a look in our own stock if we have something similar, or find out when the desired model will be available again and put you on a 'Backorder' list; you will then receive the ordered item as soon as it is available again.
Of course you always get the choice to cancel your order, in which case you will receive the amount paid back in the same way as you paid **.
*See our Return and refund policy for more information
For your shipment within the Netherlands, you can choose to insure your shipment up to €250 or up to €500. For all other countries we have standard insurance up to €500.
Insurance up to €250: € 6,95
Insurance up to €500: € 8,95
Insurance up to €250: € 12,98
Insurance up to €500: € 13,90
0-23kg: € 9,95
23-30kg: € 13,50
0-23kg: € 9,95
23-30kg: € 13,50
0-2kg: € 11,50
2-10kg: € 14,95
10-20kg: € 16,95
20-23kg: € 19,95
23-30kg: € 27,50
Other EU countries:
Different weight classes apply to countries other than mentioned above, the weight classes and prices can be found in the image below.
For your information: 1 pair of shoes weighs about 1½ to 2 kg (especially the Demonia models are often a bit heavier).
* All stated prices are in Euros and include 21% VAT. Typing errors and price changes are subject to change. All rights reserved (our items are subject to the US dollar exchange rate.)
Price changes as of 2023:
- Energy surcharge (Package NL, BE, within the EU) The high energy and fuel prices have a major impact on consumers and businesses. As a result of this increase, PostNL will introduce an energy surcharge of € 0.12 per package starting 1 January 2023. The energy surcharge applies to all package types. The energy surcharge is already included in the amount stated above.
Klassieke puntige zwarte pumps met een dun enkelbandje en een dunne stiletto hak
Classic Black Patent Pointed Toe Ankle Strap Pumps with a Sleek Stiletto Heel
If items have already been purchased for you from America, we can charge the import / postage / import duty costs if the order is canceled before delivery, or if the order is returned after delivery.
Of course we prefer not to do this, but in order to cover the unnecessary costs incurred by us and to discourage many returns (think of the environment), this has unfortunately proved necessary.
This is, of course, not the case with an exchange for a different size if the size turns out to be incorrect.
You can read more about this in our Terms and Conditions and Refund Policy.
Contact and visiting address
Dimensions and sizing
We use the following converted dimensions:
US-5 = size 35
(sometimes also EU-size 34)
US-6 = size 36
US-7 = size 37
US-8 = size 38
US-9 = size 39
US-10 = size 40
US-11 = size 41
US-12 = size 42/43
US-13 = size 44
US-14 = size 45
US-15 = size 46
US-16 = size 47/48
US-17 = size 48/49
Unisex | Men's sizes
Some styles use a different sizing; on our website these will be listed as Unisex | "Mens"-sizes. The sizes differ from the ones stated above and use the following converted dimensions:
US-3 = size 35
US-4 = size 36
US-5 = size 37
US-6 = size 38
US-7 = size 39
US-8 = size 40
US-9 = size 41
US-10 = size 42/43
US-11 = size 44
US-12 = size 45
US-13 = size 46
US-14 = size 47/48
US-15 = size 48/49
Some Funtasma®-styles have the following converted dimensions:
size S = 40 to 42
size M = 43/44
size L = 45/46
size XL = 47/48 (49)
If you want to know the Boot shaft circumference, length or Calf circumference you can use the following data sheet: