Refund policy
Return and Refund Policy
Returns and exchanges
The option to return or exchange is valid for 14 days after receipt of your order. When the stated trial period of 14 days has expired, the purchase is final; this is called the right of withdrawal.
When more than 14 days have passed after receiving your order, your right of withdrawal has expired and we can no longer offer you an exchange or refund.
Right of withdrawal
You have the right to withdraw from the contract within a period of 14 days without giving reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the good(s). To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement (e.g. by e-mail)
You can use this withdrawal form, but you are not obliged to do so. You can also send this form, or another clearly formulated statement, by email within the set withdrawal period to: info@kinky-shoes.nl
If you use this option, we will send you a confirmation of receipt of your withdrawal by e-mail.
The article(s) can only be returned if it is complete (including enclosed packaging materials inside the packaging and the original packaging) and undamaged. The article(s) may, of course, be tried on (use a soft, clean surface when fitting), but must still be resalable in its entirety (read 'as new'). You bear the costs of the return shipment yourself and must take into account a return period of no later than 14 days after your notification of withdrawal.
The product must be undamaged, complete, in the original and undamaged packaging, with sufficient postage and within 14 days returned to the address we will provide you in the instructions.
You must inform us of the return or exchange of (part of) your order in advance. This can be done by email to returns@party-shoes.nl or by completing and sending our withdrawal form online. When more than 14 days have passed after receiving your order, your right of withdrawal has expired and we can no longer offer you an exchange or refund.In case of exchange and return, the shipping costs of the return are for your own account. You are responsible for ensuring that your return or exchange actually arrives with us. Therefore, always keep the proofs such as your track and trace number until you have received confirmation of receipt from us.
Consequences of the withdrawal
If you revoke the agreement, you will receive the purchase amount back from us. If we have purchased items especially for you from our American supplier; we may charge €25,- import/postage/duty costs; depending on the actual costs we have had to incur for this. This will be deducted from the refund to be received.
We wait with the refund until we have received the goods back in good condition, but in any case no later than 14 days after receipt. We will pay you back with the same means of payment and by the same route with which you made the original transaction. We do not refund any payment costs that you have paid when ordering; these are costs for the payment-provider you have selected and will not be passed on to us. No costs will be charged for the refund/handling itself.
In case of exchange and return, the shipping costs of the return are for your own account. You are responsible for ensuring that your return or exchange actually arrives with us. Therefore, always keep the proofs such as your track and trace number until you have received confirmation of receipt from us.
Conditions for return or exchange:
Only undamaged item(s) that are complete and packed in the original packaging may be returned to us within 14 days of making your return or exchange known. Please pack your return shipment in (packing) paper or other packaging material (as it was also sent to you by us) to prevent damage to the original packaging. Don't stick anything to the original packaging as it's not a shipment packaging but part of the product.
Do not forget to mention your order number with your return shipment; this can be done by writing your order number on a note and putting it in the box or packaging with the product.
Only unused items that are in the same condition as you received them are eligible for a return. The item must also be returned in its original packaging.
To prevent damage to the item (sole), we recommend fitting on a clean and soft surface such as a rug or carpet.
If items have already been purchased by us from America for you, we may charge the import/postage/duty fee if the order is either canceled before delivery, or after delivery.
Some items cannot be returned. This applies, for example, to perishable items such as food, flowers, newspapers or magazines. We also do not accept returns of hygienic or sanitary items, hazardous materials, or flammable liquids or gases.
Other non-returnable items:
* gift cards
* downloadable software products
* some health and personal hygiene products
Return conditions:
You indicate within 14 days of receipt of your order that you wish to return or exchange it
If you have received confirmation from us that we have received your return/exchange notification, you may send your return to us. We will send you the return instruction within the confirmation mail.
- Item(s) will be returned undamaged
- Article is complete (including all packaging material in which the product was packed, and what was inside the box*)
- Article is packed in the original packaging (usually the shoe box)
- You state your order number with your return shipment. This can be done by writing your order number on a note and putting it in the box or other packaging with the product. Don't write anything on the original packaging and don't stick anything to/on the original packaging
- Pack your return in (packing) paper or other sufficiently protective packaging material (as it was also sent to you by us) to prevent damage to the original packaging.
- You send your return with sufficient postage. Return and exchange costs are for your own account, we do not accept unstamped returns.
*included extras such as calendars, business cards or flyers do not have to be returned
Explanation conditions for return or exchange:
Only undamaged item(s) that are complete* and packed in the original and unadulterated packaging may be returned to us (within 14 days) after notification of your return or exchange, provided you have received confirmation and return instructions from us. Please pack your return shipment in (wrapping) paper or other packaging material (as sent to you by us) to prevent damage to the original packaging.
Do not forget to state your order number with your return shipment; this can be done by writing your order number on a note and putting it in the box or packaging with the product.
*included extras such as calendars, business cards or flyers do not have to be returned
Only unused items that are in the same condition as they were received are eligible for a refund. The item must be returned in its original packaging.
To prevent damage to the item (the sole), we recommend fitting the item on a clean and soft surface such as a carpet or other soft, clean floor covering.
Footwear is primarily made for walking. Damage to the nose and heel, such as caused by exotic pole and floorwork, are not covered by the warranty. This falls under incorrect and careless use.
If you have pets: make sure that your articles fit on a clean surface and that no hair remains on the soles/shoes when you try them on and decide to return them; if we do find (pet) hair on the returned products, we will charge a cleaning fee that we will deduct from the amount to be refunded
(There are also people with allergies; if we do not clean the shoes properly and thoroughly, we (and indirectly you) disadvantage our other customers.)
If items have already been purchased by us from America, we may charge import/postage/duty costs if the order is canceled before delivery or after delivery.
In certain cases, only part of the price will be refunded:
* Items that are not in their original condition, are damaged or of which parts are missing; and where this is not our fault
* Items for which it has not been made known within the set trial period of 14 days after delivery that you wish to make use of your right of withdrawal
*For items imported from America especially for you and returned, waiving further purchase, we may charge a €25 import/postage/duty fee; these are costs that we incur at that time that are included in the product price, but serve to cover these costs. This applies both to cancellation of the order before it is delivered to you (but has already been purchased by us) and to the return of the order that you have received. All return conditions apply in this case too.
Returned items that are incomplete, dirty or damaged are not (fully) resalable to us. When you return incomplete, dirty or damaged items, we won't refund the total amount but a reduced amount related to the damage or depreciation. You will still have the choice to accept the reduced amount caused by value reduction or to receive the item(s) back in the state they are in. If a returned item is dirty or soiled, cleaning costs may be charged by us; depending on how soiled the item is/items are. For the legal rules on this, read the European Rules on E-commerce purchases about returning damaged products and the general information about the right of withdrawal, cancellation period and cooling off period. Footwear is primarily made to walk on. Damage to the nose and heel, such as caused by exotic pole and floorwork, is not covered by the warranty. This is considered incorrect and careless use.
Discounted items:
Depreciation:
We do not accept returns and do not provide refunds for items that have been discounted due to depreciation. When an item is discounted due to depreciation, this is always clearly stated in the description. This is usually the case with items with (minor) damage (visible or invisible) or items that are outdated and the durability of the material can no longer be guaranteed; and are therefore (heavily) discounted.
Items that have been discounted because of a special (discount) promotion may be returned if they meet all return conditions mentioned above.
Exchange:
Wrong size: if an item turns out not to fit properly and you want to exchange it for the same item a size larger or smaller, or another item in a different size, please send us an email stating your order number to: returns@party-shoes.nl
In the event of an exchange for another item in a different size, take into account a price difference; you may have to pay a little extra.
Because the costs for returning are for your own account, we recommend that you contact us first if you are in doubt about what size to choose. We can usually help you determine the right size or give you advice when choosing certain models. We import your ordered item(s) from America especially for you and of course try to buy as few 'unnecessary' items as possible.
Defective or damaged items:
If a received item is defective or damaged, please contact us immediately (or at least as soon as possible) by e-mail stating your order number: defect@kinky-shoes.nl
Preferably send (a) photo(s) on which the damage is clearly visible and provide an explanation/description of the damage in the email. In some cases we can solve it remotely and have the product repaired; so do not return the item immediately.
If we have been in contact and your product cannot be repaired, you may return it to the return address stated below.
Returns Party-Shoes
(or if preferred: 'Returns P-S')
Thomas J. Witteroosstraat 18
6827 AZ Arnhem | The Netherlands
Only undamaged item(s*) that are complete* and packed in the original and unsealed packaging* may be returned to us. Please pack your return shipment in (packing) paper or other packaging material (as it was also sent to you by us) to prevent damage to the original packaging.
Do not forget to mention your order number with your return shipment; this can be done by writing your order number on a note and putting it in the box or packaging with the product.
Returned items that are incomplete, dirty or damaged are not (fully) resalable to us. When you return incomplete, dirty or damaged items, we won't refund the total amount but a reduced amount related to the damage or depreciation. You will still have the choice to accept the reduced amount caused by value reduction or to receive the item(s) back in the state they are in. If a returned item is dirty or soiled, cleaning costs may be charged by us; depending on how soiled the item is/items are. For the legal rules on this, read the European Rules on E-commerce purchases about returning damaged products and the general information about the right of withdrawal, cancellation period and cooling off period. Footwear is primarily made to walk on. Damage to the nose and heel, such as caused by exotic pole and floorwork, is not covered by the warranty. This is considered incorrect and careless use.
* If you return the item due to damage to the item, we will of course take this into account. If more damage is found to the product or the packaging than was reported to us, we may settle this damage and deduct it from any amount to be refunded; or we ask you to pay for this damage before we send you another product.
Guarantee:
Party-shoes uses the legal general warranty period of 6 months on the sold items. For sale or discounted models, a period of 2 months applies. The warranty period starts on the day of delivery. Defects that are not caused by wear or misuse will be repaired. If this is no longer possible, you will receive a replacement pair. If a replacement item is no longer available, you are entitled to a refund and you will receive a credit of the purchase amount. Repairs and adjustments lapse the right to claim right to withdrawal.
Footwear is primarily made for walking. Damage to the nose and heel, such as caused by exotic pole and floorworks, are not covered by the warranty. We see this as incorrect and careless use.
Refunds:
After receipt and inspection of your returned item(s), we will send you a confirmation of receipt by e-mail. We'll also let you know if we've approved or declined a full refund.
If we approve a full refund, it will be processed and will be credited automatically within a few days in the same way the original payment was made. If we decline a full refund we will inform you about it and tell you why (if applicable with pictures of proof.) Depending the reason we might give you some options or will try to settle this together.
Please note: you are responsible for your return to actually arrive to us. Keep your track&trace information of your return until you received a confirmation of receipt from us. If a return never arrives we can't refund anything to you.
Delayed or Missing Refunds:
Please note: Most of the payment methods we offer on our website are provided by:
Mollie: Bancontact
Shopify Pay: Visa, MasterCard, Maestro, American Express, Shop Pay, Apple Pay, Google Pay, IDEAL, and Sofort
PayPal.
If you have paid with a payment method provided by Mollie, you will also be credited via Mollie. If you paid with a payment method provided by Shopify Pay, you will also receive your refund via Shopify pay. If you paid via PayPal, it will also be credited via PayPal and your credit will be added to your balance there.
Refund:
For example: if you paid with a Shopify Pay provided method, we'll refund you through the same method. We cannot change this, so if you no longer have access to the payment method you used, you should contact the service in question. We also cannot add a personal description to the refund, if you are wondering what information can be seen in your bank statements, you can request it from us via email.
It is also possible that the refund is not immediately refunded on your (bank)account because the payment-providers usually have a processing time of one day to a few days. Orders credited during the weekend = processed after the weekend.
*You can find your order number in your order confirmation.
If you have not received your refund after 14 days, please check your bank account again first;
If you really didn't receive a refund:
Did you pay by credit card? If so, please contact the issuer of your credit card or your bank first. It can sometimes take a while to see your refund.
If you followed these steps but still haven't found the refund: Please contact us via retouren@party-shoes.nl - don't forget to mention your order number in your email.
Disputes
Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply. Even if the consumer lives abroad.
Gifts
If it is an item purchased for you as a gift and shipped directly to you(and we don't have the contact information of the buyer), you will receive a gift voucher for the value of the returned item. We will send you the gift voucher (digital) as soon as we have received the returned item in good order*.
If the item was not marked as a gift at the time of purchase or if the giver received the item first and only then gave it to you, we will refund the amount to the person who paid for it and the person who paid will be notified of your return.
*Because we are responsible for the amount of money that the original buyer paid, we cannot simply credit that amount of money to anyone else; that is why we will never do this in a monetary amount but in a voucher.
The shipping costs for returning the item are for your account; these are not refundable. Please note: you are responsible for your return to actually arrive to us. Keep your track&trace information of your return until you received a confirmation of receipt from us. If a return never arrives we can't refund anything to you.
If you only return part of an order, the shipping costs for the outward shipment and any other costs incurred by us (except for the actual costs of the product) will not be credited either.
If you send us an item with a value of more than €75, please consider a shipping service with tracking options or insurance. We do not guarantee that we will receive your returned item. You are responsible for ensuring that your return or exchange actually arrives with us. Therefore, always keep the proofs such as your track and trace number until you have received confirmation of receipt from us.
Can I send my return shipment to a freepost number?
We try to keep our prices down. For that reason, the customer pays the costs for the return. Unfortunately, there are customers who frequently exchange and return. We do not want to pass these costs on to other customers by increasing our prices. We therefore do not use a freepost number.
It is up to you with which carrier you send the return shipment, but you can of course also drop off the package at our office in Arnhem. Please make an appointment for this.
To provide a clear picture of what costs we incur for each order;
We purchase (an) item(s) for you on order from our supplier and pay:
- for the article
- for shipping the item from the USA to the Netherlands
- import duties (customs charges)
- import VAT
- other customs clearance costs (including processing the customs clearance entry process)
- the shipping costs of your order from us to you
And in the case of an exchange:
- more (and sometimes several times) shipping costs from our location to you and vice versa
When people keep returning orders time and time again, all these costs are on our own account. We have to return the paid amount to the costumer, but we will still incur all these costs, which is of course unsustainable as a small local webshop.
That is why, unfortunately, we have had to decide to charge €25 import/postage/VAT/import duties (per item ordered) for returned items purchased by us from our supplier; depending on the costs we have had to incur for this. This amount will be deducted from the credit to be received.
See our Refund Policy for additional information on this.
We don't like to take these measurements, and as soon as we can scrape it, we will. But unfortunately for now we can't :(
Returned items that are incomplete, dirty or damaged are not (fully) resalable to us. When you return incomplete, dirty or damaged items, we won't refund the total amount but a reduced amount related to the damage or depreciation. You will still have the choice to accept the reduced amount caused by value reduction or to receive the item(s) back in the state they are in. If a returned item is dirty or soiled, cleaning costs may be charged by us; depending on how soiled the item is/items are. For the legal rules on this, read the European Rules on E-commerce purchases about returning damaged products and the general information about the right of withdrawal, cancellation period and cooling off period. Footwear is primarily made to walk on. Damage to the nose and heel, such as caused by exotic pole and floorwork, is not covered by the warranty. This is considered incorrect and careless use.
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