Can I send my return to a reply/freepost number?

Unfortunately, this is not possible. We try to keep our prices low and in order to continue to do so, you bear the costs for your return shipment yourself.

Unfortunately, there are customers who frequently and easily continue to exchange and return items. We do not want to pass on the costs we incur for this to other customers, for example by raising our prices. We therefore do not use a freepost number.

It is up to you which carrier you send the return shipment with, but you are always welcome to personally deliver your return to our office in Arnhem to avoid return-costs. Please make an appointment before you make use of this option.

 

To provide a clear picture of what costs we incur for each order

We purchase a product/products for you from our US supplier on order and pay:

- for the article

- for the shipment of the item from the USA to us

- import duties (customs costs)

- import VAT

- other customs clearance costs (including processing the customs clearance/import process)

- the shipping costs of your order from us to you

And in case of an exchange:

- one more time, or several times, additional shipping costs from our location to you and vice versa

When people keep returning orders again and again, all these costs are for us; After all, we will then refund the payment for the order to the customer, but we will still incur all these costs, which is of course unsustainable as a small local webshop. We can't return any items to our US supplier, so we'll be left with all returned items.

That is why, unfortunately, we have had to decide to charge € 25,- import/postage/VAT/duty costs (per ordered item) for returned items purchased by us from our supplier; depending on the costs we have had to incur for this. This amount will be deducted from the credit to be received.

See our Terms and Conditions and Return Policy for additional information on this.